NovaDesk
Integrated engineering ecosystem
A production-grade monorepo with microservices, full-stack apps, shared packages, and DevOps — built to demonstrate senior-level software architecture.
NovaDesk modules
Eight integrated applications and services sharing auth, observability, and a unified design system — deployed behind a single API gateway.
HelpDesk SaaS
appMulti-tenant ticket management with SLA policies, agent workflows, and real-time collaboration.
Analytics Dashboard
appBusiness intelligence views with KPI tracking, exportable reports, and role-based dashboards.
Admin Portal
appCentral control plane for users, tenants, service health, and platform-wide configuration.
Realtime Chat
serviceWebSocket-powered messaging integrated with HelpDesk for agent and customer conversations.
Auth Service
serviceJWT authentication with RS256, refresh token rotation, multi-tenant RBAC, and JWKS.
API Gateway
serviceUnified entry point with JWT validation, rate limiting, circuit breaking, and service proxying.
Notification Service
serviceTransactional email delivery, in-app notifications, and template-driven messaging.
Case studies
Prior projects that shaped architectural decisions in NovaDesk — documented as narrative case studies with lessons learned.
Spell
78% retention after 30 days
Vocabulary learning app using spaced repetition (SRS) to maximize long-term retention with personalized study sessions.
Broom
40% tech debt reduction in pilot teams
Automated repository analysis pipeline that surfaces technical debt, vulnerabilities, and dead code with prioritized findings.
Teste de Perfil
71% fit accuracy validated at 6 months
Adaptive professional profiling platform combining psychometric questionnaires with technical competency analysis.
Get in touch
Send a message via the Notification Service through the API Gateway.